Last updated: September 2026

Physical items

Every item we sell is printed just for you when you order. It's custom-made, not pulled from a shelf. For that reason, all physical sales are final and we can't accept returns for change of mind.

But if something's wrong with your order, we've got you. If an item arrives damaged, defective, or misprinted (wrong pages, binding issues, print errors), contact us within 30 days of delivery at hello@milestonepaper.com with your order number and a photo of the issue. We'll send a replacement or issue a refund, your choice.

Digital downloads

Digital PDFs are delivered instantly, so digital sales are final once downloaded. If your file is corrupted, won't open, or you were charged twice, email us at hello@milestonepaper.com and we'll fix it or refund you.

How to reach us

Email hello@milestonepaper.com with your order number and a description of the problem. We respond to every message and we'll make it right.